FAQs

“To be able to ask a question clearly is two-thirds of the way to getting it answered.”
― John Ruskin

KanaCreations is a father daughter initiative, to create employment opportunities for women & spread love.

Everyday, every act of ours is done keeping our vision in mind.

  • To create employment opportunities for women and instill confidence in them with knowledge of management while practicing each activity on the ground.
  • Adopt sustainable practices of reuse, reduce and recycle in our operations, procurement,  packaging and lifestyle.
  • As we believe in the power and grace of nature, we always keep the person in mind while crafting our products for them sending love, warmth and healing their way,

Once you have decided the products you want to buy, add them to the cart and move to checkout page to confirm your order and do a UPI payment on the number 9810036064 (Ram Krishan Gupta) or Kanacreations@okhdfcbank.  You will receive a confirmation email from us of the order and requesting you to share the screenshot of the payment made. Once we receive the payment, your order processing will start. 

Once the order is delivered to you, our delivery partner shares tracking details with you. Please use those. If you face any issue, feel free to call us on 9810036064 or 9910088965  or drop an email on  contactus@kanacreations.art. One of our team members will revert at the earliest.

If for any reason you would like to cancel your order, you must do so within 24 hours of placing the order. Please email us at contactus@kanacreations.art  with your order number if you need any assistance on this.

Once shipped, we will not be able to cancel your order. 

Nature of our products are such that replacement is not always possible. Once the shipment is processed, we rely on our courier partners to safely deliver your parcel. In the event that your parcel has arrived damaged, it will be replaced immediately, provided an unboxing video, photo of the packet received, each damaged item and shipping label with AWB number is shared with us on  contactus@kanacreations.art within 24 hrs so that we can see what best can be done. For more details please read our Refund and return policy.  

Currently we take payments via our UPI  Kanacreations@okhdfcbank and request for payment  screenshot on 9910088965 along with the order number for our team to start processing your order.

Soon our integration with Payment Gateways would complete and then the process would be more user friendly. Till then your support is truly appreciated

Totally depends upon the volume of order. It can range from 3 days to 4 weeks. Hence we suggest that you drop us a note on Custom or Corporate orders . One of our team members will connect with you shortly. Once we understand your requirement in detail along with delivery timelines, we can make it possible at the earliest.

It would be our pleasure to be part of your offline and Online stores. Please share the details on https://kanacreations.art/stockist/ along with the product categories  or specific products you would want to stock on your store. 

Ours is a family business and we appreciate your support by keeping our name intact. If you still insist to sell under your brand name, we would be happy to add your brand name as marketed by and manufactured by Kanacreations. We have worked with this model with many big brands. 

You can reach out to us on 9810036064 or 9910088965 from 9:00 am to 7:00 pm

Email id: contactus@kanacreations.art

We would be happy to answer your queries. Please drop us a note on contactus